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How to Convert user mailbox into Shared mailbox from Exchange admin center

How to Convert user mailbox into Shared mailbox from Exchange admin center

Written May 2018. Microsoft changes these admin screens often, so the screenshots below may not match what you see today. The sequence of steps is usually still correct — if something looks wrong, tell us and we'll update it.

Time to execute: 15 Minutes

  • Login to the Office365 portal here portal.office.com and click on Admin: 
  • Click on Admin centers then on Exchange: 
  • Now click on Recipients and select desired User and the click on Convert on right side:
  • Now click on Yes to confirm the conversion:

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