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How to Troubleshoot Mails Send/Receive at Startup of Outlook

Written May 2018. Microsoft changes these admin screens often, so the screenshots below may not match what you see today. The sequence of steps is usually still correct — if something looks wrong, tell us and we'll update it.

Email Not Being Recieved

To resolve this behavior, create a new Send/Receive group in Outlook:  

  1. In the Send and Recieve section, click Send/Recieve Groups. 
  2. Under Define Groups, click the Group, and then click Copy.
  3. Under Send/Receive Group Name, type the new group name, and then click OK. 
  4. Under Group Name, click the old group name.
  5. Under both When Outlook is Online and
    When Outlook is Offline, click to clear the check box for
    Include this group in Send/Receive
    (F9).
  6. Click Close.
  7. Quit Outlook, and then restart Outlook.

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