Skip to Content
Communication Square LLC Help Center

How to Remotely Access a Device Using Intune

Written May 2018. Microsoft changes these admin screens often, so the screenshots below may not match what you see today. The sequence of steps is usually still correct — if something looks wrong, tell us and we'll update it.
  1. In the Azure portal, select All Services, and search for Microsoft Intune.
  2. In Microsoft Intune, select Devices, and then select All devices.
  3. From the list, select the device that you want to remotely administer. In the device Overview, select New Remote Assistance Session.
  4. After Intune connects to the TeamViewer service, you'll see some information about the device. Connect to start the remote session.

Use TeamViewer to remotely administer Android device - example

When you start a remote session, an end user sees a notification flag on the Company Portal app icon on their device. A notification also displays when the app opens. The user can then accept the remote assistance request.

Last updated on

Related articles