Creating online Call Queues in Skype
Creating Online Call Queues
1. In the Skype for Business Admin Center, click Call routing > Call queues.
2. Click Add new.
3. Like before, you’ll have several options to set.
- Call Queue Name, Phone Number, and Domain
- The Greeting and Music to play while callers are on hold (for all our sake, pick some fun music!)
- Which users should serve as call agents for this queue
- The maximum queue size (default is 50, but it can go from 0 to 200) and wait time, as well as what happens when the queue is full & wait time is reached