Creating online Call Queues in Skype

Creating Online Call Queues

1.      In the Skype for Business Admin Center, click Call routing > Call queues.

2.      Click Add new.

3.      Like before, you’ll have several options to set.

  • Call Queue Name, Phone Number, and Domain

  •   The Greeting and Music to play while callers are on hold (for all our sake, pick some fun music!)

  • Which users should serve as call agents for this queue

  • The maximum queue size (default is 50, but it can go from 0 to 200) and wait time, as well as what happens when the queue is full & wait time is reached

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