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Trouble shoot the access to shared drive (1)

Written July 2020. Microsoft changes these admin screens often, so the screenshots below may not match what you see today. The sequence of steps is usually still correct — if something looks wrong, tell us and we'll update it.

1.       Login to the concerned Azure portal.

2.       Go to the required storage account.

3. Go to the file share communicated.

4. Get the updated key from there to access the shared drive.

5. Update the customer with new key to use.

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