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How to troubleshoot when RDP is NOT Working

Written April 2018. Microsoft changes these admin screens often, so the screenshots below may not match what you see today. The sequence of steps is usually still correct — if something looks wrong, tell us and we'll update it.

The following will be the troubleshooting steps

  • Ask the credentials of the user who is not able to RDP
  • Go to the RDweb page of the domain and try RDP from there.
  • Try doing RDP to the Terminal Server using the credentials
  • Check the user, if the account is not disabled and do reset the password.

  • Check that the user is in domain, and the domain users are allowed to RDP to Terminal Server.

  • If nothing works, the profile must have been corrupt.

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