How to troubleshoot when RDP is NOT Working
The following will be the troubleshooting steps
- Ask the credentials of the user who is not able to RDP
- Go to the RDweb page of the domain and try RDP from there.
- Try doing RDP to the Terminal Server using the credentials
- Check the user, if the account is not disabled and do reset the password.
- Check that the user is in domain, and the domain users are allowed to RDP to Terminal Server.
- If nothing works, the profile must have been corrupt.