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Creating online Auto Attendants in Skype

Written July 2020. Microsoft changes these admin screens often, so the screenshots below may not match what you see today. The sequence of steps is usually still correct — if something looks wrong, tell us and we'll update it.

Creating Auto Attendants

1.      In the Skype for Business Admin Center, click Call routing > Auto attendants.

2.      Click Add new.

3.      You’ll have four pages of options:

  • Edit General Info – Setting the attendant’s name, phone number, language & operator.

  • Select Hours of Operation – Will this attendant run 8-5, 24/7, or somewhere in between?

  • Business Hours Call Handling – Which greeting to use, what to do with calls, and which options callers must choose.

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